Onenote has filled the role for teams to quickly and easily create their own knowledge base. The size of your team type of business you have and whether you are creating internal or public facing content might determine your process.
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How to develop a knowledge base. Save time money and resources with a knowledge base. Configure knowledge bases into product or service categories and manage user access based on permissions. Build a knowledge base and a process around it that continues to grow as your company does.
This interview with pierre le lann co general manager and co founder of tribal nova reveals valuable tips for developers. So now that you know about the common types of knowledge bases the next step is to decide which one to create. A good knowledge base will save you tons of time and make both your customers and support agents happier.
Most of all a knowledge base should build upon itself to coalesce into an educational archive thats accessible and practical. Intel interview with tribal novas pierre le lann. 10 great knowledge base examples.
Create a knowledge base to provide a self service platform for users to store share and manage content. Also with the online web access owa for word ppt etc creating a standard library with files is the way to go easier for users to create and manage content versus the complicated management of a wiki library. Wikis seem old school now.
There are many ways to manage the content creation process for your knowledge base kb. From top to bottom a knowledge base should be educational motivational and organized. If ticket volume is a major issue for you consider creating a product manual user guide or a customer support knowledge base for your clientsif your business processes are not streamlined and workforce collaboration is an issue creating an internal knowledge base or a company.
It must answer common questions efficiently to save customers time and confusion. It takes time up front but its worth it. The abcs and more on developing mobile apps for the education market.