Check text and title. Confirm that you understand the impact of enabling salesforce knowledge and click enable salesforce knowledge and click ok in the dialog box.
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Don't forget to bookmark how to enable lightning knowledge in salesforce using Ctrl + D (PC) or Command + D (macos). If you are using mobile phone, you could also use menu drawer from browser. Whether it's Windows, Mac, iOs or Android, you will be able to download the images using download button.
From setup enter knowledge in the quick find box then select knowledge settings.
How to enable lightning knowledge in salesforce. To enable lightning knowledge migrate your articles to one article type and disable or delete your other article types or wait until migration tools are available to enable lightning knowledge. Under object select knowledge. Currently there are no migration tools to assist in merging your article types.
Lightning knowledge user licenses are included in service essentials so maria doesnt need to purchase any. Select allow users to create and edit articles from the articles tab to enable care coordinators and internal users to edit. Click edit to select your general settings.
Check with your salesforce account executive to determine your licensing needs once knowledge is up and running many people will write or edit articles from agents and managers to subject matter experts and product evangelists. Enable lightning knowledge option is not available on knowledge settings page in my developer org hi i am working on build a community with knowledge and chat trail and inside enable and configure lightning knowledge module i am not able to enable lightning knowledge as i cannot see this option in my developer org. Enable salesforce knowledge in the customer portal to make articles visible to portal users.
In the meantime return to lightning experience by clicking switch to lightning experience at the top of the page. Enable salesforce knowledge in the partner portal to make articles visible to portal users. Add the articles related list to case page layouts.
Create a synonym group to allow salesforce knowledge users to search for articles using synonyms as keywords. You come back to topics later when youre configuring your community.